1. Electronic communication means for since its return to the Statutory Headquarters

 

As part of augmenting Bank’s Corporate Governance, the Board of Directors approved in 2009 the creation of an Ethics Function (COEO) with the main purpose of making available to Staff, advisory expertise on work-related ethical issues, dilemmas and challenges, so as to avoid real, perceived or potential conflicts of interest in the performance of their duties and responsibilities.

 

The Ethics Office continues to provide advice ensuring that Staff members conduct themselves in the most ethical manner with integrity expected in Bank.

 

In line with this new mandate, we have developed in close cooperation with CIMM and SECU, the secured and confidential communication means, ensuring a 24/24 assistance service. The communication means include the helplines with direct assistance or voice messaging system, fax lines, email addresses, Skype addresses through which, ethical dilemmas can be submitted by Bank’s Staff or other stakeholders. Staff members are invited to privilege the usage of these communication means in order to efficiently and swiftly treat the questions or complaints they may have.

 

In line with the newly restructured entity, in order to be compliant with Ethics mandates, staff members in the Ethics Office will respond to the enquiries within 48 hours upon reception of the messages received through Emails, voicemails, faxes….

 

 

2. Communication means for the Ethics Function

 

ETHICS	CONTACT	INFORMATION
Email address	[email protected]	Staff members and/or stakeholders can use this line to raise their ethical concerns in a confidential and secure manner.
Telephone helpline,	+225 20-26-11-12	This line is linked to the telephone line of the on-call Ethics Office staff members. After two rings to each extension, if no reply, the call will be routed to a Voice mail.
Voicemail helpline	+225 20-26-11-13	The Voice mail, which can also be reached directly, contains specific welcome messages in two languages (English and French). When a message is registered, an alert email will be sent to: [email protected]
Fax helpline,	+225 20-32-01-71	The fax message will be received in PDF format on to an encrypted and secured Ethics Office mailbox [email protected]
Skype address	Ethics-AFDB	Where possible, Bank staff and/or stakeholders can call through Skype to minimize telephone costs, from any place in the world